PandaPuff Shipping Policy

Key Information:

• Handling: 1-2 business days
• Transit: 2-9 business days
• Shipping Worldwide

Please note that we take an average of 1 to 2 business days to fulfil your order before we ship it. Rest assured, we will do everything we can to get your order to you as soon as possible! Once your order is shipped, the estimated delivery time, depending on your country or region, is between 2 and 9 business days. Please keep in mind holidays may affect the delivery time.

Delays

While we have no control over the courier's delay, we do sincerely apologize for any delay (if any) and appreciate your patience as we do our best to deliver your item as quickly and safely as possible. Unfortunately, there may be occasional delays. Please allow an additional 3 working days before contacting us. Thank you for your support 

For pre-ordered or back-ordered items:

If your order includes a pre-ordered or backordered item, we ship all items we have available immediately and ship the items that are pre-ordered or backordered immediately when we have them available. So if you have more than one item in one order and only receive part of your item, don't worry.

Tracking your order:

If you provide a mobile phone number, you will receive a confirmation email and/or text message with a tracking ID and a link that allows you to track the journey of your package. You can track your package on our Tracking page.

It takes 1 to 2 business days for tracking information to be displayed.

Disclaimer for incorrect address:

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@pandapuff.store if you believe you have entered an incorrect shipping address.

Lost/stolen packages

our site is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address and you did not receive it, please notify your respective carrier using the information provided on our tracking page. If you still have questions about how to do this, please contact our customer service team at info@pandapuff.store